Tronic Cloud Voice AI
Quick Start

Welcome to Tronic Cloud Voice AI

This guide walks you through everything you need to get your AI voice agent answering calls — from logging in and finding your phone number, to creating an agent, switching it on, pointing your number at it, and making your first test call. Every step has a screenshot. Click any image to enlarge it.

⏱In a hurry? The fastest path to a working agent is Steps 1–7 below. Everything after that is reference for the rest of the dashboard.

1. Logging in

How to get into your Tronic Cloud dashboard the first time and after.

1 Open your welcome email and set a password

When your account is created you receive an email titled “Welcome to Tronic Cloud — your phone number is ready”. Click the secure link inside to choose your password. After that, you log in any time with your email address and password.

Tronic Cloud login page with the Email field, Password field, Sign In button and the email-link option highlighted
Enter your email (1) and password (2), then Sign In (3). First time, or forgot your password? Use the emailed sign-in link (4).

2. Your dashboard

The overview page you land on after logging in.

2 Get your bearings

The menu on the left (highlighted) is how you move around the dashboard. The main area shows your call activity, usage and costs at a glance. Don’t worry if your numbers are all zero to start — they fill in once calls come through.

Tronic Cloud dashboard Overview with the left navigation menu highlighted in green
Click the image to enlarge. The green outline marks the navigation menu.

3. Your phone number

Where to find the phone number that was set up for you.

3 Open Phone Numbers to see your number

Click Phone Numbers in the menu (under Telephony). Your dedicated number is listed here — this is the number callers ring to reach your agent. The small icon beside it copies it to your clipboard. Your number was also included in your welcome email.

Phone Number Inventory page with the tenant's phone number highlighted in green
Your phone number is highlighted. (Internal trunk IDs are hidden here.)

4. Create your first agent

Your “agent” is the AI that answers the phone and talks to callers.

4 Open Voice Agents and start a new agent

Click Voice Agents in the menu, then the green Create Agent button (top right).

Voice Agents list with the Create Agent button highlighted in green
The green Create Agent button is highlighted.

4b Give it a name, a greeting and instructions

Tell the agent who it is and how to behave:

  • 1 — Agent Name: a name for your own reference.
  • 2 — Initial Greeting: the first thing it says when it answers a call.
  • 3 — System Prompt: its instructions — its role, what it should do, and any rules to follow.

The other tabs (Behavior, Speech Recognition, Voice, Advanced) let you choose the voice and AI models, but sensible defaults are already selected — you can leave them as-is to start.

Agent editor with Agent Name, Initial Greeting and System Prompt fields highlighted and numbered 1, 2, 3
The three fields you’ll always set, numbered 1–3.

5. Start the agent

⚠Important: a new agent does not run automatically. You must switch it on with the green Start button — otherwise calls won’t be answered.

5 Click the green Start button

On the Voice Agents list, find your agent and click the green Start button. Its status changes to RUNNING. If an agent is stopped, the dashboard shows a yellow reminder (top) — that’s your cue to start it.

Voice Agents list with the stopped-agent warning banner and the green Start button highlighted
The yellow “is stopped” reminder and the green Start button.

6. Point your number at it

Connect your phone number to the agent so incoming calls reach it.

6 Open Dispatch Rules and choose your agent

Go to Dispatch Rules (under Telephony). A rule for your number is already set up for you — click the pencil to open it, then:

  • 1 — Agent Name: choose the agent you just started.
  • 2 — Auto-Record Calls: tick this if you want calls recorded (optional).

Click Save. Your number now sends calls to that agent.

Edit Dispatch Rule dialog with the Agent dropdown and Auto-Record option highlighted
Pick your agent (1); optionally turn on Auto-Record (2), then Save.

7. Make a test call

Ring your number from any phone and talk to your agent.

7 Call your number

Dial your Tronic Cloud number (the one on the Phone Numbers page) from your mobile. Your agent should answer with the greeting you set. Every call then appears in Call History with a recording and summary.

Phone Number Inventory page with the tenant's phone number highlighted
Call the highlighted number from any phone to reach your agent.

8. Try it in the browser

Prefer not to use a phone? Test the agent right inside the dashboard.

8 Use the Agent Tester

Open Agent Tester (under Testing) to chat or talk to your agent right in the browser — handy for trying changes before they go live:

  • 1 — Select Agent: choose the agent to test.
  • 2 — Mode: pick Text (type) or Voice (use your microphone).
  • 3 — Connect: start the test session.

The agent must be started (Step 5) to respond.

Agent Tester page with Select Agent, Mode toggle and Connect button highlighted and numbered
Select your agent (1), choose Text or Voice (2), then Connect (3).

Voice Agents

A closer look at the agent editor and the settings you’ll use most.

Voice agent editor showing the Identity tab with Agent Name, Initial Greeting and System Prompt
The agent editor. Identity holds the name, greeting and instructions; the other tabs tune the voice and AI models.

Chatbot Agents

Text-based AI chat agents for your website or app.

Chatbot Agents page with the Create Chat Agent button
Create a chat agent to embed an AI chat widget on your website.

Knowledge Base

Give your agent documents to answer from (prices, policies, FAQs).

Knowledge Base page showing Collections and the Create Collection button
Create a collection, upload your documents, then attach it to an agent so it can answer from them.

Tools

Connect your agent to outside systems — bookings, lookups, webhooks.

Tools page showing agent tool assignments and available tools
Tools let your agents do things — transfer calls, hang up, call webhooks. Click Configure to assign tools to an agent.

Phone Numbers

See the number(s) connected to your account.

Phone Number Inventory page with the tenant's number highlighted
Your number(s). The highlighted number is the one callers ring to reach your agent.

Dispatch Rules

The routing that decides which agent answers which number.

Edit Dispatch Rule dialog with the Agent dropdown and Auto-Record option highlighted
A dispatch rule connects your number to an agent. Pick the agent (1) and optionally enable Auto-Record (2).

SIP Trunks

The carrier connection your calls travel over (set up for you already).

SIP Trunks page showing the inbound trunk for the tenant
Your carrier connection. This is set up for you automatically — you normally don’t need to change anything here.

Agent Tester

Talk or type to your agent in the browser before it goes live.

Agent Tester page with Select Agent, Mode and Connect highlighted
Select an agent (1), choose Text or Voice (2), then Connect (3) to test it in your browser.

Call History

Every call, with duration, cost, summary, transcript and recording.

Call History page listing calls with duration, cost and health; the first record highlighted
Every call, with duration, cost and a health score. Click any row to see the transcript, summary and recording. (Caller numbers are hidden here.)

Chat History

Conversations handled by your web chat agents.

Chat History page
Conversations from your web chat agents appear here once visitors start using your chatbot.

Recording / Egress

Download and manage call recordings.

Recording and Storage page showing local and cloud recordings
Your call recordings. Turn recording on per number via Dispatch Rules (Auto-Record). The count of saved recordings is highlighted.

Reports

Schedule automated email summaries of your call activity.

Reports page with the Create First Report button
Set up automated email reports of your call activity — after each call or on a schedule.

Billing Overview

Your balance, recent activity and low-balance warnings.

Billing Overview showing the available credit balance highlighted
Your available credit (highlighted), a low-credit warning, this month’s usage and recent activity.

Call Charges

An itemised cost breakdown for each call.

Call Charges page with the cost column highlighted
What each call cost (highlighted). Click any row for a full per-component breakdown.

Transactions

Your payment and charge history.

Transactions ledger with the amount column highlighted
Your full money-in / money-out history — top-ups, credits and charges.

Spend Analytics

Where your spend goes — by agent and by model.

Spend Analytics showing totals and breakdown by agent and model
Where your spend goes — totals plus a breakdown by agent and by AI model.

Top Up Balance

Add credit securely by card.

$ Add credit

Open Billing › Top Ups, enter an amount and pay by card through our secure checkout. Your balance updates automatically.

Top Up page with the amount field and Stripe Checkout button highlighted
Enter an amount (1) and pay securely by card via Stripe Checkout (2). Your balance updates automatically.

Account Settings

Your company details and contact information.

Account page showing account details and contact information; the account name highlighted
Your account details and contact info. The Account name (highlighted) is what shows in the dashboard header. (Your login email is changed by contacting support.)